Returns, Terms of Use and Privacy

Our Commitment to You

At Bionatal, we genuinely care about every customer and want you to be 100% satisfied with your experience and the products you receive. We take pride in the quality of our oils and the care we put into every order.

As a small business, however, we face real limitations when it comes to replacing packages that go missing after delivery. Unlike large corporations, we don’t have the resources to absorb every loss without first confirming what went wrong.

That’s why we’ve created a clear, fair process for returns, missing packages, and defective items. Your cooperation helps us continue offering premium products while keeping our prices fair and our service personal.

Please review the information below to understand how we handle these situations.

Return Policy

If by any chance you have received merchandise that is defective, damaged, or incorrect, kindly reach out to our customer service department immediately by email or phone to explore the most suitable approach for replacing your product. You can call 877 832-0034 or submit your request to support@bionatal.co

• You have 10 calendar days to return any item from the date you received it. Received date is the date in which the package carrier states the package has been delivered through the Tracking Number.
• Any returned item must have an order number, and proof of purchase from the buyer.
• We will create a returned shipping label and send it to you via email.
• Please ship the product as soon as possible.
• Returned requests will be processed within two business days.
• Once we receive the returned item, it will be inspected and you will be notified of the status of your refund.

Missing Package 

At Bionatal, we strive to ensure every package is delivered promptly and securely. However, once an order is marked as delivered by the shipping carrier, it becomes the customer's responsibility to retrieve the package.

If your tracking number shows "Delivered" but you cannot locate your package, please follow the steps below:

1. Wait 5 Business Days
Occasionally, carriers mark packages as delivered before they actually arrive. Please wait up to 5 business days from the marked delivery date, as the package may still arrive within that time.

2. Check with Household Members and Neighbors
Confirm with family members, roommates, or neighbors in case someone else accepted or moved the package on your behalf.

3. Contact the Carrier Directly
Reach out to the delivery carrier (e.g., USPS, UPS, FedEx) to inquire about the delivery details. Ask for GPS coordinates or confirmation of where the package was left.

4. File a Lost Package Claim
If your package has not arrived within 5 business days and cannot be located, you must file a lost package claim directly with the shipping carrier:

• USPS Lost Package Claim
• FedEx File a Claim

 

Replacement Consideration

Once a claim has been filed and verified, Bionatal may issue a replacement package at our discretion. Please email us the claim confirmation details to begin the review process.

Note: Bionatal is not responsible for packages lost due to incorrect address entries, unsecured delivery locations, or failure to follow the above procedures.

We appreciate your understanding and cooperation as we work together to resolve delivery issues effectively.

 

Defective Items or Returns Due to Our Error

We will send you a replacement order immediately.

Phone: 512 355-0631
Toll Free: 877 832-0034
Website: bionatal.co/pages/contact

Terms of Use

Effective date: July 2, 2025

Last Update: July 2, 2025

Welcome to Bionatal LLC (“Bionatal,” “we,” “our,” or “us”). By accessing or using our website www.bionatal.co, purchasing our products, or interacting with our services, you agree to be bound by these Terms of Use.

If you do not agree to these Terms, please discontinue use of our services and website immediately.

1. Use of Website and Services

You may use this website only for lawful, personal, and non-commercial purposes. You must be 18 years or older or have the consent of a parent or legal guardian. Unauthorized or unlawful use, including scraping, reverse engineering, or reselling our services or content, is strictly prohibited.

2. Account Registration and Security

To access certain services, you may be required to create an account. You agree to provide accurate, current information and keep your login credentials secure. You are solely responsible for all activities under your account.

3. Orders and Payments

By submitting a payment, you represent that:

• You are authorized to use the payment method.
• Charges may vary due to discounts, taxes, or promotions.
• We (or our authorized third-party payment processor) may store your payment details for future transactions if you opt-in.

4. Intellectual Property

All content, logos, trademarks, and software on our site are the property of Bionatal LLC and protected by intellectual property laws. You may not reproduce, redistribute, or exploit our materials without written consent.

5. Prohibited Conduct

You agree not to:

• Violate laws or third-party rights.
• Upload malicious code or interfere with the website’s functionality.
• Use our content without permission for commercial purposes.

6. Cookies and Tracking

We use cookies, pixels, and tracking technologies for essential site functions, performance analytics, and targeted advertising. By using our website, you consent to the use of these technologies in accordance with our Terms of Use and Privacy.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Visiting those sites is at your own risk.

8. Disclaimer and Limitation of Liability

This site and all content are provided “as is.” We disclaim all warranties, express or implied. Bionatal shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or services.

9. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page. Continued use of our website after any changes constitutes your acceptance of the new terms.

10. Governing Law

These Terms are governed by the laws of the State of Texas, United States.

11. Contact Us

If you have questions, contact us at:
support@bionatal.co