Shipping policy

United States shipping

U.S. orders ship free from Texas via USPS. Domestic orders ship in 3-5 business days. Final delivery timing appears at checkout.

Carrier delays can occur because of transportation logistics. If your package has not arrived within 21 days, contact support@bionatal.co.

1. Processing & Fulfillment Time

All international orders are processed within 2-4 business days (excluding weekends and holidays) after receiving the order confirmation email.
Customers will receive another notification when their order has shipped, including tracking information.

2. Delivery Timeframes

Average delivery time: 10 to 30 business days depending on the destination country, customs clearance times, holidays, and the local postal service. (Oceania and Africa up to 65 days)
Maximum delivery timeframe: 45 calendar days from the shipping date, or 75 calendar days for Oceania and Africa. After the applicable period, we may consider the package lost and may proceed with a resolution (see section 6).

3. Shipping Carriers & Tracking

All international shipments are sent via USPS, DHL, or other international carriers with tracking.
Customers are responsible for tracking their shipment using the tracking number provided.
Bionatal does not control carrier delays, including those caused by customs inspections or weather disruptions.

4. Customs Duties, Import Fees, and Taxes

Bionatal does not cover customs duties, import taxes, or any additional fees charged by the destination country.
These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
We recommend checking with your local customs office for more information prior to ordering.

5. Delivery Confirmation

Once the carrier marks the order as “Delivered,” Bionatal considers the package successfully delivered.
If a customer claims non-receipt despite delivery confirmation, the customer must contact their local postal service first.

6. Undelivered or Lost Orders

If an international order has not been delivered within 45 calendar days from the shipping date, or 75 calendar days for Oceania and Africa, customers may contact us to investigate and file a missing-mail claim.
If the investigation confirms the package is lost:

We may offer a one-time reshipment OR a refund, depending on the case and shipping insurance (if applicable).
No refunds or reshipments are issued for incorrect addresses provided at checkout or for unclaimed packages returned due to unpaid customs fees.

If a package goes unclaimed and is returned to us after 30 days, we’re happy to reship it once the additional shipping fee is paid via e-invoice. Alternatively, we can issue a refund for the product (shipping costs are not refundable).

7. Damaged Items

If a customer receives a damaged item, they must contact Bionatal within 5 days of delivery with photos of the packaging and product.
For items damaged in transit, BioNatal will issue a replacement in accordance with our Return and Refund Policy. Defective items or returns due to our error are also eligible for replacement under that policy. Suspected leaks in unopened 16 oz or 5 oz glass bottles follow the inspection and return procedure described in that policy.

8. Restricted Countries

Due to import restrictions or unreliable postal systems, Bionatal may not ship to certain countries. These are listed at checkout.
Orders placed to restricted countries will be canceled and refunded.

9. Customer Acknowledgment

By placing an international order with Bionatal, the customer agrees to the above terms and conditions.